ANSWERS TO COMMON QUESTIONS


What’s Glutenoy for?

Glutenoy is the first local search engine for gluten-free food and gluten-free products.

Discover where to eat and buy gluten-free food in your city. We promote local restaurants, grocery stores and online shops offering a wide range of gluten-free delicacies.

Who should use Glutenoy Business?

Glutenoy Business is the perfect and easiest solution for businesses to grow their presence on the internet and get new clients interested by your gluten-free menu or gluten-free substitutes. Basically if you want to get discovered by new clients around you, then you need Glutenoy.


How can I pay for my Glutenoy Page?

The recurring monthly or annual payment can be made with a valid debit or credit card or Paypal. Your billing cycle won’t start until after your free trial has ended. The payment is processed automatically once a month or once a year, and you will be emailed a receipt.

We are using Paypal, a secure payment service. You don’t have to create a Paypal account to subscribe. Paying through Paypal guarantees you to be protected by Paypal Purchase Protection for Buyers.

FREE TRIAL: FIRST MONTH FREE

We do offer a free trial for you to try Glutenoy Business. The free trial lasts for a full month. Your billing cycle won’t start until after your free trial has ended, meaning you won’t be charged until your 2nd month.

If you subscribe on March 18th, 2018, your first billing will happen on April 18th, 2018.


SUPPORT

Send us a message or an email and we guarantee a live person will respond (no automated responders!) within 24 hours, by either email or phone.

 

UPDATES INCLUDED

New seasonal menu? New products coming soon? Different business hours for holidays? No problem, send us a message and we will update under 24h your Glutenoy Page! This benefit is included and you can ask to update your Glutenoy Page as much as you want.


How can I cancel my Glutenoy Business subscription?

You can cancel your monthly or annual subscription at any time. No question asked. No cancellation fee. Your Glutenoy Page will stay live until the end of the billing period – unless you don’t want to. Please note we don’t not offer pro rata refund.

To cancel your subscription: message us or send us an email.

EXAMPLE

You subscribed on March 18th, 2018 and you decide to end your subscription on July 29th, 2018. Your Glutenoy Page(s) will stay live until August 17, 2018 and your subscription will end at this same date.

You must pay the full amount of your subscription for the current billing period (i.e. until August 17, 2018).


STILL HAVE QUESTIONS?

Feel free to send us a message here or an email.